Peace of mind -

WEBSITE PRIVACY POLICY
1.1 Thank you for visiting www.1aholiday.com (‘the website’). This Website is operated by The Global Travel Group plc (“TGTG”) which has its registered office at Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL.
References in this Privacy Statement to "we", "us", "our" and "ourselves" are references to TGTG. 1.2 We take the privacy of our Website users seriously. This Privacy Statement explains what personally identifiable information ("Personal Information") is collected about you via this Website and what we do with that information. We are committed to protecting the privacy of your personal information. TGTG are committed to ensuring the Website is absolutely secure to provide us with your credit card details where this facility is available. 1.3 By registering as a user of the Website or otherwise submitting your Personal Information via the Website, you are consenting to the processing of your Personal Information for the purposes and by the means set out in the Privacy Statement. You should read this Privacy Statement together with the Website Terms and Conditions, of which this Privacy Statement forms part.

WEBSITE SECURITY STATEMENT
At TGTG we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology prevents your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our “on-line payment partners” system. For noting, our payment partner is “Datacash”. For more information, please visit - www.datacash.com.
Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.

SECURITY GUARANTEE
In the very unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00, TGTG will cover the entire liability for you, up to the full £50.00. TGTG will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at on the Website while using the secure server.
In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures. With the above measures, we ensure that you will have peace of mind when booking your arrangements with us. TGTG aims to make online shopping secure, fun and hassle free.
If you need more reassurance about our security policy and its implications, contact our helpdesk who are ready to help with any misgivings or questions you may have. Please call them on 0871 472 1001.

WHAT INFORMATION DO WE MONITOR FROM YOU?
When you browse the Website, the only way we can obtain any kind of personal information is if you submit it to us voluntarily. TGTG requires that you supply personal information, including an e-mail address when requesting a holiday or when wishing to join our e-mail offer service. When you request a holiday on or via the Website, we need to know your name, email address, personal address, credit or debit card number and expiry date. We may even require your passport details. This information allows us to process and fulfill your order, and to notify you of your order status. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your booking. Where the facility may be offered, you are responsible for keeping safe any password that you select to use on the Website. Please be careful when using the password.
Your personal information is used to communicate with you and to understand your travel needs. It is also used to offer future relevant products, services and offers to meet your needs if you have “opted-in” to our e-mail database.
We will process any personal information you give us in accordance with the UK Data Protection Act 1988 and this privacy policy. We collect personal information (data) from customers or booking information from Travel Agents at the time of booking or enquiry. Information about you and your travelling party will be held on our computers (and in other ways). The following explains how TGTG handles your data and when we will disclose personal information.

HOW WE USE YOUR PERSONAL INFORMATION
If you are traveling with us TGTG will need to keep your personal details and we may need to process and pass your personal information to tour operators, airports and airlines. We may also pass sensitive personal information to suppliers to cater for special needs, e.g. wheelchair assistance, special dietary needs. We may also need to store and use details including the names and contact details of other members of your party. Your data may be processed within the United Kingdom or overseas. Please note, data transferred outside the European Economic Community may not be subject to the same high standards of data protection legislation.
We may also pass your details to other companies within The Global Travel Group plc group of companies, so they may contact you with details of our products and services but we undertake not to pass your details onto third parties for marketing purposes.
If at any time you decide you would rather not receive information and offers from TGTG, or any other company in The Global Travel Group plc group, you can let us know by writing to: Data Protection, Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL. Please allow 28 days for this to be actioned.

SUPPLYING INSURANCE COVER
If applicable, we may need to pass your personal information to the insurer to arrange cover.

INFORMATION ABOUT PRODUCTS AND SERVICES
You may “opt-in” to our e-mail marketing database at any time if you wish to receive special offers and marketing information and we may transfer information to carefully selected businesses to keep you informed about their products and services. You may “opt-out” of our marketing database at any time.

PREVENTION OF FRAUD, DEBT TRACING AND COLLECTING MONIES
We may use the data you provide for the purposes of financial control and debt recovery through outside agencies.

BUSINESS ADMINISTRATION
We may use the personal information you provide for the purposes of administration, customer service, business management, market research and analysis. We may monitor and/or record telephone conversations for security purposes and to improve customer service levels.

PREVENTION OF CRIME
We may provide your information to the public authorities, such as the police, customs and immigration if required by them or as required by law. By making a booking with TGTG you are accepting our policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk. You have given explicit consent on behalf of your party to provide TGTG with their information (where applicable) and allow processing of the data. Data Protection Statement ”In order for TGTG to comply with the Data Protection Act 1988, we would like to advise you that the information you supply to us will be used to provide you with the products, offers and services you have requested. To do this we may have to share your details with our trusted partners and suppliers. This may also involve sending your details to countries that do not have an equal level of privacy legislation. Your details may also be used for improving our customer services, analysis and occasionally, for the prevention of fraud.”

OTHER IMPORTANT POINTS TO NOTE
We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other “click throughs” to and from the site. We have security processes in place to ensure that our customers' data that is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. Visitors to the site who subscribe to our e-mail service or visitors purchasing products on the site who have opted into our e-mail service may receive promotional mailings and e-mails from TGTG on behalf of our travel partners/suppliers. TGTG will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it *

ATOL PROTECTION

ATOL is a consumer protection scheme, set up to protect consumers in the event of their tour operator ceasing to trade. ATOL is managed by the Civil Aviation Authority (“CAA”). Most firms who sell air travel in the UK are required by law to hold a licence called an Air Travel Organiser’s Licence (“ATOL”).

If you've booked and contracted with a tour operator for a complete air holiday package or just a flight, ATOL protects you from losing money or being stranded abroad if the tour operator goes out of business. All licensed firms have to lodge bonds with the CAA so that if they go out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to finish their holidays and fly home. There's also a Government-backed fund called the Air Travel Trust that steps in if any ATOL bond isn’t enough to look after everyone affected by the failure.

Under the Package Travel Regulations, package organisers are responsible for all the items in the package they sell to you. This means if there's a problem with any of the suppliers involved with your holiday the organiser should sort it out. You also have recourse to the organiser (in the UK) if there are problems with your holiday arrangements, such as transport and accommodation and health and safety issues.